FAQ / Store Policies

Payment Options

What payment options are accepted? 
We accept most major credit cards (Visa, MasterCard, Discover Card, American Express).

Shipping Policy

Do you offer international shipping? 
Sorry, at this time we can only ship to the continental United States. We hope to expand services soon!

Which service providers are used to deliver my order? 
We use US Postal Service and FedEx.

When will my order ship or How long will it take to fulfill my order? 
Most orders will ship within 1 business day after the order is received, if the product is available at the time of order. We thank you for your patience.


We will ship all available items together. If an item is unavailable at the time of your order, we will hold the entire order to ship all items together when the last item is available.

What are the estimated transit times for my order? Can I track it?

Carrier Service

Estimated Shipping Time from Date of Shipment

Tracking Available

Final Delivery Carrier

USPS First Class Mail (USA)

7 days

Yes, via USPS.com (unless shipped as a letter, then no tracking available)

USPS

USPS Priority Mail (USA)

3-5 days

Yes, via USPS.com

USPS

FedEx (USA)

5-7 days

Yes, via FedEx.com

FedEx


Can I add special services (Registered Mail, Insurance, etc.) to my order? 
We have looked into adding additional services to the shipping options but our systems are not able to add those additional services. Please note that any order shipped USPS Priority Mail has some insurance automatically included.

My order shipped, but it has not arrived within the estimated time of delivery – what do I do?
If we still have stock of products within the order, we will resend the order after filing a claim with the carrier. But before we can do that we ask the following:

  1. Please allow the full estimated time of delivery to expire. Shipping can be delayed due to weather, customs, service carrier strikes, world politics, etc. 
  2. Check the tracking number to see last recorded location.
  3. If tracking number indicates delivered, please check with neighbors, building managers, etc. to see if the order was mis-delivered.
  4. Check your shipping confirmation e-mail to make sure the shipping address was listed correctly. If the address is listed incorrectly, the customer will be invoiced the postage fees to resend the order.
  5. If after all of this, it is determined that your order has not arrived, please contact via e-mail support@geekgameshop.com to make arrangements to resend your order. If you choose to send it to a different address, you may be responsible for any postage fees to resend the order. Or we can process a full refund for the order.

I got my order, but something is incorrect/missing/damaged – what do I do? 
E-mail support@geekgameshop.com with the issue. For incorrect or damaged items, please include a picture of the packing list and the incorrect/damaged item(s) in the order. We will replace incorrect, missing or damaged items at our expense.

Do you offer gift wrapping? 
We do not offer any gift wrapping service

Can I ship my order to someone else?
Yes, you may. Just make sure the shipping address is complete and current. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of reducing or avoiding customs fees.

Returns/Exchanges/Cancellations/Refunds

I received my order and I decided I do not want it (either the whole order or a portion) anymore, can I return it? 
Yes, you can return the item within 30 days of receipt of purchase. Please place the items in their original packaging in a package and ship it to the following address:

PSI
ATTN: Geek Game Shop RETURN
2800 Vista Ridge Drive
Suwanee, GA 30024

Please include a note with the return indicating the reason for the return. The customer is responsible for postage/shipping fees to return anything that is unwanted/unneeded. When the item(s) are received, we will process a refund for the items within the order, but none of the postage/shipping fees will be refunded.

How are refunds applied? 
The refund will be either credited to payment method associated with the order and will depend upon the refund deadlines associated with those payment methods.  

My order hasn't shipped yet, how do I cancel it? 
E-mail support@geekgameshop.com as soon as possible.


I got my order months ago and am just now opening it and I am finding an error. What do I do? 
We kindly request that when you receive an order that you check it upon receipt for accuracy and condition. We cannot guarantee replacement after 30 days. However, if the item is damaged or missing, please contact us via e-mail at support@geekgameshop.com and we will see if we can fix the issue. Refunds may or may not be possible due to credit card and PayPal refund deadlines, so please make sure that we are contacted before those deadlines.

PSI reserves the right to any cancel order and refund the customer's money because of pricing errors for any reason.  

I am a Game Publisher, how can I learn more about having my games offered in the Geek Game Shop?

Please contact us via email at: Events@pubservinc.com